Alexish Privacy Policy

1. Who We Are

Alexish operates the online betting platform available at alexish.bet. When you register an account, make a deposit, place a bet, or simply browse the alexish website, you are interacting with our platform and we may collect certain information about you in the process.

This Privacy Policy applies to all users of alexish, including registered players and visitors who have not yet created an account. By using alexish, you agree to the collection and use of your information as described in this policy.

2. What Data Alexish Collects

Alexish collects personal data in two main ways: information you provide directly, and information collected automatically when you use the platform.

Information You Provide

• Registration data: Your name, date of birth, email address, and mobile number when you create an alexish account.
• Identity verification documents: A copy of your national ID or passport, and a selfie, when alexish requests KYC verification.
• Payment information: Your bKash, Nagad, or Rocket mobile wallet number used for deposits and withdrawals on alexish.
• Communications: Messages you send to the alexish support team via live chat or email.
• Responsible gaming preferences: Deposit limits, loss limits, or self-exclusion settings you configure in your alexish account.

Information Collected Automatically

• Device and browser data: Your IP address, device type, operating system, and browser version when you access alexish.
• Usage data: Pages visited on alexish, games played, session duration, and click patterns.
• Transaction data: A record of all deposits, withdrawals, bets placed, and game outcomes on your alexish account.
• Cookie data: Session identifiers and preference cookies as described in Section 6 of this policy.

3. Why We Collect Your Data

Alexish collects personal data for specific, legitimate purposes. We do not collect data speculatively or without a clear reason. The legal bases on which alexish processes your personal data are:

Purpose	Legal Basis
Creating and managing your alexish account	Contract performance
Processing deposits and withdrawals	Contract performance
Identity verification (KYC)	Legal obligation
Fraud prevention and platform security	Legitimate interest
Responsible gaming monitoring	Legal obligation / Legitimate interest
Customer support communications	Contract performance
Platform analytics and improvement	Legitimate interest
Promotional communications (where opted in)	Consent

4. How Alexish Uses Your Data

The personal data alexish collects is used in the following ways:

• To verify your identity and confirm you meet the eligibility requirements to use alexish, including the minimum age of 18.
• To process your deposits and withdrawals quickly and accurately via bKash, Nagad, or Rocket.
• To detect and prevent fraudulent activity, money laundering, and any other misuse of the alexish platform.
• To monitor your gaming activity in line with our responsible gaming obligations and to intervene if signs of problem gambling are detected.
• To respond to your support queries and resolve any complaints you raise with the alexish team.
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To send you promotional offers and bonus notifications if you have opted in to marketing communications from alexish.
• To improve the alexish platform based on aggregated, anonymised usage data.

5. Data Sharing and Third Parties

Alexish does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data is only shared in the following limited circumstances:

• Payment processors: Your mobile wallet number is shared with bKash, Nagad, or Rocket solely to process your transactions on alexish.
• Identity verification providers: When KYC verification is required, your identity documents may be processed by a third-party verification service operating under strict data protection obligations.
• Legal and regulatory authorities: Alexish may be required to disclose your data to law enforcement or regulatory bodies if required by applicable law or a valid legal order.
• Fraud prevention services: Anonymised or aggregated data may be shared with fraud detection services to protect the alexish platform and its users.

All third parties that process data on behalf of alexish are bound by data processing agreements that require them to handle your information securely and only for the purposes specified by alexish.

6. Cookies and Tracking

Alexish uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use the site. We use the following types of cookies on alexish:

• Essential cookies: Required for the alexish platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Analytics cookies: Used to understand how players navigate alexish, which pages are most visited, and where users encounter issues. This data is aggregated and anonymised.
• Preference cookies: Store your language and display preferences on alexish so you do not have to reset them each visit.

Alexish does not use advertising cookies, retargeting pixels, or any tracking technology that follows you across other websites. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of your alexish account.

7. Data Security

Alexish implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure:

• All data transmitted between your device and alexish is encrypted using TLS (Transport Layer Security).
• Sensitive data stored on alexish servers is encrypted at rest using AES-256 encryption.
• Access to personal data within the alexish team is restricted on a strict need-to-know basis.
• Alexish conducts regular security audits and vulnerability assessments of its platform infrastructure.
• In the event of a data breach that affects your personal data, alexish will notify you promptly in accordance with applicable data protection regulations.

8. Data Retention

Alexish retains your personal data for as long as your account is active and for a defined period after account closure. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your alexish account and for five years after account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for five years from the date of each transaction.
• Support communications: Retained for two years from the date of the last communication.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.

When your data is no longer required, alexish will securely delete or anonymise it. You may request early deletion of your data by contacting our support team, subject to any legal retention obligations that apply.

9. Your Privacy Rights

As an alexish user, you have the following rights regarding your personal data. To exercise any of these rights, contact the alexish support team at [email protected]. We will respond within 30 days.

10. Children's Privacy

Alexish is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on alexish, please contact our support team immediately. Any account found to belong to a person under 18 will be closed and all associated data deleted in accordance with our data retention policy.

11. Changes to This Policy

Alexish may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make significant changes, we will notify registered alexish users via email or an in-platform notification. The "Last updated" date at the top of this page will always reflect when the policy was most recently revised.

We encourage you to review this Privacy Policy periodically. Continued use of alexish after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way alexish handles your personal data, please get in touch:

• Email: [email protected]
• Live chat: Available 24/7 from within your alexish account dashboard

Alexish aims to respond to all privacy-related requests within 30 days. For complex requests, we may require additional time but will keep you informed throughout the process.